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KEY-CONTROL SYSTEM AIDS IN SOLVING THEFT

Even Fire Can't Stop HandyTrac's Key Usage Information

 

ATLANTA, GA - October 20, 2006 - As a multifamily owner, you might think your weekend can't get much worse after a fire breaks out in one of your communities. But, John Gochberg of TGM Associates will tell you different.

"Not only did we have a fire, but in the chaos that ensued we found out that someone broke into the office," said Gochberg. "In addition to dealing with the fire department and insurance company, the police immediately wanted to know who had access to the property during that time."

The good news is that Gochberg had installed a HandyTrac key-control system at the community. With the key system in place, Gochberg could easily provide the police with all of the information they were looking for. The system automatically records when and who accessed the keys, and if the key had been returned

But Gochberg faced what he thought would be a challenge.

"I knew we had the system and that it had everything the police needed," said Gochberg. "But, in the past we had used other key systems that were complicated. I thought I had yet another problem in that I've never even actually pulled a key from the HandyTrac system by myself, much less pulled reports from the system, not to mention we didn't have any power on the property because of the fire."

Gochberg called HandyTrac's main phone number and was immediately instructed on what to do. Capturing the needed historic information involved disconnecting the system (due to the loss of electricity) and relocating it to another property for reconnection. Moments later, the HandyTrac customer service technician walked Gochberg through the process of downloading the key history - tracing the movement, purpose and individuals involved that the police had requested information on.

"HandyTrac's system was easy to understand and the customer service - on a Sunday no less - was fantastic," said Gochberg. "We install HandyTrac key-control systems on all of our properties now. The system is less expensive, and easy to upgrade, unlike the competitors who insist that you purchase a new model."

"At present, you will find TGM Associates hard-pressed to use any other system other than HandyTrac equipment," added Gochberg.

(TGM Associates, headquartered in NYC, owns and manages 101 apartment properties made up of 27,658 units in 23 states).

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