SEASONED HANDYTRAC TALENT, FELIX AMBROSETTI, PROMOTED TO MANAGER OF CLIENT SERVICES

Alpharetta, GA (January 23, 2009) - After working in virtually every area of the company, eight-year HandyTrac veteran, Felix Ambrosetti, has been promoted to Manager of Client Services. With a strong background in customer service and technical support, Ambrosetti has performed an array of roles within the company: Service Technician, Production Coordinator, Installation Coordinator and Client Services Technician, to name a few—always working to ensure that productivity and customer service remain consistently excellent.

Ambrosetti began working at the HandyTrac helpdesk in 2000, where he went beyond answering phones and technical support for their top-of-the-line keycard systems. “The good thing about working for HandyTrac is the variety of areas to which I can contribute,” explains Ambrosetti. “Even though I had my primary duties at the helpdesk, I’ve also been able to help develop and service the online system as well as perform research and development. The company is small enough that I could do a lot more than answer phones—it’s been very gratifying and interesting work.”

In his new position, Ambrosetti oversees production and quality assurance, as well as any high-level service calls that require more than general technical assistance.  “In my previous role, I might have handled more than 115 calls each month, in addition to my involvement with projects outside of customer service,” he says. Now, as Manager of Client Services and Production, Ambrosetti is charged with making sure all the systems get built and sold with quality assurance and accurate inventorying as well as overseeing all aspects of production manufacturing. Ambrosetti is also involved in supervising projects in pre-production, such as changing vendors.

The impressive breadth and depth of knowledge and skills that Ambrosetti acquired over the near nine years he’s been with HandyTrac has also positioned him as a critical source of information for technicians who are newer to the organization. He’s worked on the front end of HandyTrac’s partnership with Schlage, supervising production and training employees on how to properly utilize the software that HandyTrac developed for the Schlage systems. Looking forward, Ambrosetti plans to increase his ability to supervise and do more project management, while honing his leadership skills. As an example of his continued commitment to supporting the future of the company, Ambrosetti is directly involved in all new product rollouts, which include HandyTrac’s Biometrics Reader – the only fully integrated biometrics reader in the key control industry.    

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